Privacy Policy

Effective date: 31 May 2025
App Name: Crew Mingle

Crew Mingle ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose personal information when you use our mobile application — a social network designed for individuals working in or associated with the cruise line industry.

1. Information We Collect

When you use our app, you voluntarily provide personal information, including:

Personal Information: such as your name, email address, profile photo, role, and the cruise ship you're associated with.
General Location Data: by nominating yourself as being aboard a specific ship, we infer your general location based on the ship’s route and ports.
Demographic Details: such as age group, gender, or nationality (if you choose to provide them).
App Activity: including interactions like posts, messages, and group participation.

We do not access or collect precise GPS location data or background location services.

2. How We Use Your Information

Your information is used for purposes such as:

Facilitating connections between users (e.g. those aboard the same or nearby ships)
Supporting app features and delivering a personalised experience
Generating anonymised, aggregate-level demographic and usage insights
Improving the app's performance and planning future features
Complying with legal obligations or protecting our users and platform

3. Sharing and Disclosure

We do not sell your personal information. However, we may share data:

With trusted service providers who assist in running the app (e.g., hosting, analytics)
As required by law, court order, or regulatory processes
In anonymised, aggregated form to inform partners, stakeholders, or for industry reporting — without identifying individuals

4. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Data is stored securely on trusted cloud servers.

5. Data Deletion and Retention

When you choose to delete your account, we will remove your personal information from our systems. This includes:

Your name
Email address
Date of birth
Photos (if provided)
Any device identifiers (like phone keys used for notifications)

After deletion, your account will no longer appear in searches, friend lists, or other user-facing features.

We may retain certain data that has been anonymized—meaning it cannot be linked back to you personally—for general analytics and to help us improve our services. This data is not visible to other users and cannot identify you.

We may need to keep certain information for up to 120 days (like anonomysed messages), to investigate reports of misuse, harassment, or other issues that could affect the safety of our community. After this period, any remaining data that could link to your identity will be fully removed.

6. Changes to This Policy

This Privacy Policy may be updated from time to time. Changes will be communicated through the app, and continued use of the app indicates your agreement with the latest version.

7. Children and Safety

Our app is not intended for users under the age of 18. We do not knowingly collect personal information from children under this age without parental consent. If we become aware that we have collected such data, we will take steps to delete it promptly. If you believe a child is using the app without appropriate consent, please contact us immediately at admin@crewmingle.com.